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Hello buyer, in order to protect the rights and interests of both parties and avoid disputes, please carefully read the following statement:
About American Standards
If your original car is produced in the United States, meets American standards, or has a red turn signal, then your car is not compatible with the product and cannot be used directly. You need to modify the wiring and programming before the product can be used normally. There may be problems when installing products on vehicles of American standards, you need to solve them yourself.
Our product belongs to the Chinese (European) standard, and the turn signal is yellow/amber; If turn signal of your original taillights is yellow/amber, please choose the Chinese/European standard.
Regarding logistics transportation time
Using AliExpress Standard Shipping takes approximately 14-33 days for delivery,
Delivery time using AliExpress Heavy Duty Shipping Company is 25-60 days, and delivery to Europe is approximately 25-75 days.
Delivery takes approximately 9-14 days using UPS/FEDEX/DHL.
We can only send the order based on the logistics channel you selected when placing the order. Please check the shipping channel of your order. Please note that the estimated delivery time displayed on AliExpress is usually inaccurate. Please refer to the delivery time described in this section for accuracy.
Regarding the payment of tariffs and additional fees
When your package passes through customs, if it is inspected by local customs, you may need to pay customs duties according to local legal requirements; It is also possible to pay customs duties upon receiving the product according to the requirements of the local logistics provider; Please refer to local customs policies for the specific amount of tariffs; Paying tariffs is the responsibility and obligation of the buyer.
If the local customs require you to pay customs duties, they will send you a message to notify you. If your package has been at local customs for more than a week but you have not received any message, please contact us.
Regarding the details of receiving goods
Due to the fragility of the lighting fixtures, we will carefully package them for safety before sending. In rare cases, they may be damaged due to logistics violence. Please make sure to agree on the delivery time with the local logistics provider for face-to-face signing. Before signing, open the package and conduct a detailed inspection. If any damage is found, please request a "damage certificate" from the logistics carrier.
If the package is not opened for inspection before signing, please record a complete video after signing according to the following steps: 1. Record the logistics waybill, 2. Show the appearance of the box, 3. The process of opening the package, 4. Show each component of the product.
If there is any damage issue, please contact us and provide us with the above video, and we will handle it for you.
About Warranty
For products with inherent quality defects (excluding products damaged by human damage/misuse), the manufacturer provides a 365 day warranty (from the date of receipt). If the product has defects, please contact us within 48 hours after receiving it, and we will handle it properly for you;
2. You need to tell us what the defect is and provide photos and videos; Original packaging needs to be retained.
Once the product is installed, it is assumed to have a good appearance. Any damage or breakage after installation is considered an installation accident and is not within the scope of after-sales service.
Regarding compatibility confirmation issues
If you are unsure if our product is suitable for you, please contact us and provide original car photos. We will confirm compatibility for you; If you do not confirm and place an order with us, we default that you have confirmed that your original car is compatible with the product and the product model is what you actually need. We will not be responsible for any subsequent related issues.
Regarding gaps, fogging, and programming issues
Modified products cannot guarantee perfect seamless installation, even for different vehicles, the gaps may not be the same after installation. If you mind this, please place your order with caution. Modified products may not necessarily have local certification, please understand relevant laws and confirm before purchasing.
When the air inside the product is humid and there is a temperature difference between the inside and outside, fog may appear. Fog does not equal water leakage and is a normal physical phenomenon that will naturally dissipate after a period of use.
Usually, in most cases, products do not require programming, but in a few cases, programming is necessary. We cannot guarantee that programming is unnecessary. If programming is required, you will need to do it yourself (please be cautious when placing your order if you mind)
About Us
1. Providing timely delivery and high-quality service and product, our goal is to satisfy our customers
2. We are committed to becoming an ideal partner in the automotive lighting accessories market, always providing high-quality services and output value in the output solutions of headlights and taillights products
3. We help you upgrade your lights in the simplest and most convenient way possible. You can bid farewell to halogen lamps and exchange for a safer and more comfortable driving experience.
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